Gregory C. Feirn
Chief Executive Officer
Greg Feirn serves as Chief Executive Officer of LCMC Health. As CEO, Mr. Feirn manages and coordinates with the LCMC Health Board of Trustees and provides executive oversight and analysis of the system’s and each hospital affiliate’s operations and overall strategic direction. Under his leadership, LCMC Health has seen unprecedented growth. Mr. Feirn has over 23 years of healthcare experience and has focused his career on leadership in healthcare and hospital administration. His areas of expertise include strategy, hospital operations, financial accounting, Medicare and Medicaid reimbursement strategy, investment portfolio management, and healthcare-related academic research. Previously, he held the positions of Vice President of Operations and Research, and Senior Vice President/Chief Financial Officer of Children’s Hospital New Orleans. At the inception of LCMC Health Mr. Feirn assumed the role of system Chief Financial Officer, was promoted to President and Chief Operating Officer, and ultimately became the System’s Chief Executive Officer in May 2014. Mr. Feirn is an inactive Certified Public Accountant and earned a Master’s degree in Business Administration from Tulane University’s A.B. Freeman School of Business, with an emphasis in Finance. He served as Adjunct Professor of Managerial Finance for the Tulane School of Business.
Suzanne Haggard, CPA
Chief Financial Officer
Suzanne Haggard serves as Chief Financial Officer (CFO) for LCMC Health. In this role, she is responsible for all aspects of LCMC Health’s financial and revenue cycle processes. During her tenure as CFO, LCMC Health has experienced significant growth with the opening of New Orleans East Hospital in 2014and University Medical Center New Orleans (UMC) in 2015, as well as the integration of West Jefferson Medical Center in October 2015. Prior to the opening of UMC, she also oversaw the financial operations of the Interim Louisiana Hospital (ILH). Throughout this period of growth, Ms. Haggard remains focused on improving the profitability of the hospital system by strengthening and improving the cost structure, revenue cycles and access, so more patients can receive medical services at LCMC Health hospitals. Ms. Haggard has more than 30 years of experience in healthcare management and consulting for both non-profit and for-profit healthcare systems. In 2014, Suzanne was promoted to CFO at LCMC Health after serving as CFO at Touro Infirmary, during which time she also served as the ILH project manager. She received a Master of Professional Accountancy and a Bachelor of Professional Accountancy from Mississippi State University.
Executive Vice President, Strategy and Partner Affiliation
Paolo Zambito serves as Executive Vice President of Strategy and Partner Affiliation for LCMC Health. In this role, he leads LCMC Health in business development, strategy implementation and partnership affiliations including various LCMC joint ventures. With over 35 years of experience in healthcare, Mr. Zambito has focused his career on providing high-quality healthcare through both direct care and administrative leadership roles. Mr. Zambito joined the LCMC Health system in June 2013 as Senior Vice President of Operations at the Interim Louisiana State University Hospital (ILH), where he successfully streamlined operational efficiencies for the largest public hospital in the region. Mr. Zambito attended the University of St. Francis, where he earned a Master of Science degree in Health Services Administration and a Bachelor of Science degree in Health Arts. He earned his RN from Charity Hospital School of Nursing in 1983.
John Heaton, M.D.
Chief Medical Officer
Dr. John Heaton is the Chief Medical Officer (CMO) for LCMC Health. In this role, Dr. Heaton is responsible for driving, supporting, and modeling a healthcare delivery system focused on quality, safety, service excellence, and the consistent delivery of an exceptional patient experience at our hospitals. He will also continue to play a pivotal role in the success of Children’s Hospital and the continued enhancement of LCMC’s pediatric strategy. Dr. Heaton joined Children’s Hospital as Director of Anesthesiology in 2000, advancing to Associate Medical Director in 2013 and then to Senior Vice President/Chief Medical Officer in 2014. As a longstanding clinical faculty member of both LSU and Tulane Medical Schools, he has been a staunch advocate for Children’s Hospital’s role as the premier site for pediatric clinical education in the State of Louisiana. An alumnus of the LSU School of Medicine, Dr. Heaton is a diplomate of the American Board of Anesthesiology and holds a Master of Medical Management degree from Carnegie Mellon University.
Tanya L. Townsend, MSMI, CHCIO
Senior Vice President & Chief Information Officer
Tanya Townsend serves as Senior Vice President and Chief Information Officer (CIO) as well as the Chief Information Security Officer (CISO) for LCMC Health. In this role, she is charged with the consolidation, integration and enhancement of information technology environments into a shared services model across the five-hospital system. Ms. Townsend is an established healthcare executive who has been working in increasingly progressive roles in the healthcare industry for over 20 years. Prior to joining LCMC, she has served as the top IT executive or CIO within three of the largest integrated healthcare delivery systems in the State of Wisconsin. Ms. Townsend received a Master of Science degree in Medical Informatics from the Milwaukee School of Engineering and the Medical College of Wisconsin. Her undergraduate work in Health Information Administration was completed at the University of Wisconsin – Milwaukee.
Chief Legal Officer
Jody Martin is the Chief Legal Officer for LCMC Health, serving as the system’s primary legal advisor. In this capacity, Martin oversees all legal matters for the system and serves as the primary legal advisor to the LCMC Health leadership team, the Board of Trustees, and its five member hospitals. He manages the system’s legal, compliance, and risk management functions, and advise on a multitude of legal matters. Mr. Martin has extensive experience in the complex healthcare and legal environments, most recently serving as Regional General Counsel for the Franciscan Missionaries of Our Lady Health System (FMOLHS) in Baton Rouge. While there, he was responsible for all legal needs for three of the five FMOLHS hospitals. This included comprehensive legal work for the hospitals and their affiliated physician groups and ancillary ventures in all areas, including acquisitions, joint ventures, affiliations, regulatory compliance, HIPAA, employment issues, medical staff matters, patient care issues, physician agreements, Cooperative Endeavor Agreement issues, graduate medical education, 340B pharmacy program, provider-based analysis and real estate transactions. Mr. Martin holds a Juris Doctorate from Mississippi College School of Law and an LLM in Taxation from the University of Florida College of Law.
Senior Vice President, Human Resources
Chad Courrege serves as Senior Vice President of Human Resources for LCMC Health. In this role, he oversees all facets of human resources operations and administration for more than 8,200 employees. A native New Orleanian, Mr. Courrrege has over 20 years of human resources leadership and a comprehensive background in the recruitment, hiring, administration and training of healthcare professionals. In 2015, he was promoted to his current role at LCMC Health after serving as Vice President of Human Resources at Touro Infirmary. Prior to that role, he served as Director of Human Resources at Children’s Hospital. Mr. Courrege holds a Master of Business Administration with a concentration in Human Resources Management and Healthcare Administration from the University of New Orleans and a Bachelor of Science in Business Administration with a concentration in Accounting from Our Lady of Holy Cross College. He is certified as a Professional in Human Resources (PHR).
Senior Vice President, Facilities & Support Services
Scott Landry serves as Senior Vice President of Facilities & Support Services for LCMC Health. In this role, Scott has oversight responsibility for more than 50 hospital buildings, including 25,000 pieces of medical equipment, which span 75 acres across the greater New Orleans area. He is currently overseeing multiple major capital expansions, including the $225 million Children’s Hospital expansion. As well, Mr. Landry oversees plant operations, maintenance, bio-medical engineering, facilities development, environmental services, laundry services and parking operations for all LCMC Health properties. Landry played an integral role in the opening of both New Orleans East Hospital and University Medical Center, commissioning the buildings for patient care in the summers of 2014 and 2015, respectively. With over 30 years of healthcare facilities management experience, he was promoted to his current role at LCMC Health in Fall 2014 after serving as Vice President of Facilities at Touro Infirmary. MR. Landry is a graduate of the University of Phoenix where he received a bachelor’s degree in Business.
Rachel D. Verville
Vice President, Revenue Cycle
Rachel Verville serves as Vice President of Revenue Cycle for LCMC Health. In this role, she is leading the effort to integrate and enhance enterprise revenue cycle functions while aligning revenue and reimbursement strategy with care transformation efforts. Ms. Verville is a healthcare executive with significant experience in all aspects of revenue cycle management, change management, healthcare compliance and organizational governance. She is regarded as an innovative leader in revenue cycle management and a pioneer of the Revenue Integrity model within revenue cycle. Prior to her role at LCMC Health, Rachel served as Vice President of Revenue Cycle for Elliot Health System in Manchester, NH, the largest provider of comprehensive healthcare services in Southern New Hampshire. Before joining Elliot Health System, Rachel worked in a variety of senior Revenue Cycle roles at Partners HealthCare and Boston Medical Center in Massachusetts. Ms. Verville holds a Bachelor of Arts from Worcester State College in Worcester, Massachusetts.
Christine Albert, MPP, APR
Vice President, Marketing and Communications
Christine Albert serves as Vice President of Marketing and Communications for LCMC Health. In this role, she provides strategic leadership for all marketing planning and operations across the network, developing and executing marketing plans to position LCMC Health as the market leader, building a strong organizational reputation and advancing our business objectives and organizational brand. Prior to this role, she joined Touro as its Director of Marketing and was later promoted to the position of Associate Vice President of Marketing. Ms. Albert received a Master’s of Public Policy degree from The George Washington University and Bachelor of Arts degrees in Mass Communications and French from Loyola University, New Orleans. Ms. Albert is Accredited in Public Relations (APR), a certification program for public relations professionals that denotes a high professional level of experience and competence. She is a member of the Board of the American Hospital Association’s Society for Healthcare Strategy & Market Development (SHSMD). She is also actively involved in other professional associations, including the Public Relations Society of America (PRSA) New Orleans Chapter board, a member of New Orleans Women’s Healthcare Executive Network (WHEN), and a member of the American College of Healthcare Executives (ACHE).
Chief Clinical Excellence Officer
Lisa Gore serves as Chief Clinical Excellence Officer for LCMC Health. In this role, Ms. Gore provides oversight by providing a robust patient safety and quality structured format that puts operational focus on evidence-based metrics and targets. Ms. Gore also provides oversight for various advisory councils that have input from former patients and families. Lisa is responsible for providing various colloquiums and symposiums for theory and didactic education for quality, patient safety, nursing, risk management, case management, emergency department teams, physicians and administration throughout the year. Ms. Gore has 35 years of experience with senior-level positions at the corporate offices of for-profit health systems, including HCA, Triad and HMA. Ms. Gore received a BS from the University of Mississippi Medical Center in Jackson, Ms., and is Board-certified by the American Board of Quality Assurance and Utilization Review Professionals, of which she is a Diplomate.
Vice President, Talent Management
Troy Bond serves as Vice President of Talent Management for LCMC Health. In this role, he is responsible for several key areas of human resources, overseeing employee relations, compliance, organizational development and recruiting. With more than 30 years of experience, he is a veteran healthcare human resources leader. Prior to his role with LCMC Health, Mr. Bond served as Vice President of Human Resources at University Medical Center New Orleans. He worked for 16 years with Tenet Healthcare in New Orleans before moving to North Carolina and Atlanta. In his various human resources positions and in a regional capacity, he worked closely with several hospitals in five Southern states. Mr. Bond grew up in New Orleans, La., and graduated with his BS in Business with a concentration in Human Resources Management. He completed both his BS and MBA from Louisiana Tech University.
James Ludwig, Jr.
Vice President Supply Chain Management
James Ludwig, Jr., serves as Vice President of Supply Chain Management for LCMC Health. In this role, he is charged with the consolidation, integration and enhancement of Supply Chain operations across the five-hospital system. Prior to joining LCMC Health, Mr. Ludwig worked in Management Consulting at both the Advisory Board Company and Alvarez & Marsal. While with the Advisory Board Company, Mr. Ludwig led strategic sourcing engagements for hospitals and IDNs across the United States. While with Alvarez & Marsal, Mr. Ludwig served in interim, advisory, and crisis management roles for clients in the public sector and healthcare industries. Mr. Ludwig, is a native New Orleanian who received his law degree from Loyola University New Orleans and is admitted to the bar in the State of Louisiana. While in law school he served as President of the Student Bar Association and was awarded the Daniel M. Picchio Memorial Scholarship. Mr. Ludwig also received a Bachelor of Arts degree in Public Relations from Loyola New Orleans.
Chief of Staff
Ayame Dinkler serves as Chief of Staff for LCMC Health. In this role, she leads system-wide efforts related to government affairs, policy and regulatory strategy, external strategic partnerships, and works closely with Chief Executive Officer Greg Feirn to execute on key system priorities. Ms. Dinkler joined LCMC Health in 2015 with more than a decade of public service experience at the federal and local government levels. Most recently, she served as Chief of Staff in the Office of the National Coordinator for Health Information Technology and Office of the Assistant Secretary for Health at the U.S. Department of Health and Human Services (HHS) in Washington, DC. Additionally, she spent six years on Capitol Hill working on appropriations and legislative issues for Congressman Michael M. Honda. Ms. Dinkler serves on Greater New Orleans, Inc.’s NextGen Council, and previously served on the Board of the Health Information Management Systems Society Louisiana Chapter.