Complaints & Grievances

Patient Relations

Patients may communicate complaints to hospital representatives by verbally addressing a staff member, by calling a Patient Relations Representative at 504.592.6898, the department director/manager or the administrative supervisor. The patient and/or their representative maintain the right to report their complaint or grievance to any state or federal regulatory agency governing healthcare organization or the Joint Commission at any time.

We recognize our responsibility and duty to respond in an expeditious and appropriate manner and will make every effort to resolve the complaint or grievance to the patient’s satisfaction.

Contacts for external agencies

If our staff does not adequately address or respond to your complaint in a timely manner, you may contact the following agencies:

Office for Civil Rights
U.S. Department of Health and Human Services
1301 Young St., Suite 1169
Dallas, TX 75202
Phone: 800.368.1019
Fax: 214.767.0432

Louisiana Department of Health and Hospitals
628 N. 4th Street
P.O. Box 629
Baton Rouge, LA 70802
Phone: 225.342.3204
Fax: 225.342.5569

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800.994.6610
Fax: 630.792.5636
E-mail: complaint@jointcommission.org