Paying your bills is easier than ever
Through your Patient Portal (MyChart) account we offer a simple, clear,
and convenient payment experience. It’s easier than ever to view
and manage your medical bills digitally using a mobile device or computer.
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All your bills in one place
View bills for recent hospital stays and physician visits, track updates
to your account, and access your billing and payment history on-demand.
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Modern bill reminders
Never miss a payment with text message and email notifications
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More ways to pay
Securely pay bills via credit/debit card, electronic check payment (ACH),
Apple Pay, or Google Pay as well as on your own terms with customizable
payment plans
Access your bills, make payments, and more by logging in to your
LCMC Health Patient Portal (MyChart). If you do not have a portal account,
register today to access the many benefits of the portal!
If you have questions about your bill, you can get help by getting in touch
with our customer service team by calling
504.702.4862 or emailing LCMC Health customer service at
LCMC-CustomerService@LCMCHealth.org.
Frequently asked questions
See below for answers to common questions related to billing at LCMC Health.
How do I access my account in your billing system?
To securely view and pay your bills online, visit pay.lcmchealth.org and
enter your Bill ID and date of birth. If you don’t know your Bill
ID, click “Find Your Account” and follow the instructions
for next steps. Additionally, if you received electronic bill notifications
via text message and/or email, click on the link in the message to directly
access your account.
Where can I find my Bill ID?
Your Bill ID is a 12-digit number that can be found at the upper right
hand corner of your monthly paper statement as well as at the top of electronic
bill notifications that you may have received via email.
I do not see a recent visit reflected in the billing system; when will
my bill be ready?
Sometimes there is a slight delay between the time of your visit and when
the bill is ready to view. We will promptly alert you when your bill is
ready via monthly paper statement, text message and/or email, depending
on your notification preferences.
How do I pay my bill?
LCMC Health gives you several ways to pay bills, including:
- Visiting pay.lcmchealth.org, retrieving your account and following the
payment instructions.
- Clicking the link displayed in text message and/or email notifications
and following the payment instructions.
- Scanning the QR code printed on your monthly paper statement with your
mobile device camera and following the payment instructions.
- Submitting your payment information over the phone by calling the pay by
phone number listed at the bottom of the front page of your monthly paper
statement.
- Mailing check or money order with the payment slip included with your monthly
paper statement.
Which payment methods do you accept?
LCMC Health accepts payment via credit/debit card, electronic check payment
(ACH), Apple Pay (if you’re using an Apple device), Google Pay (if
you’re using an Android device), check and money order. Please do
not send cash by mail.
What if I am unable to pay the total outstanding balance all at once?
LCMC Health understands that paying medical bills can be difficult and
we offer flexible payment options to make it easier. Visit pay.lcmchealth.org to:
- Set up a custom payment plan by selecting the payment frequency, duration
and date of first payment.
- Make a partial payment by entering the amount that you wish to pay today.
Note: You are still responsible for paying the total balance by the payment due date.
Additionally, you can get help by getting in touch with our customer service
team at 504.702.4862.
How do I sign up to receive or opt out of electronic bill notifications
via text message and/or email?
To manage electronic bill notification settings, access your account pay.lcmchealth.org
and go to “My Account” (click on the circle with your initials
at the top right corner of the page). There you can view the contact information
that we have on file for you as well as modify bill notification settings.
If you don’t see your mobile phone number and/or email address listed
or if any of your contact information is incorrect, please contact 504.702.4862
to add or update it.
How do you keep my personal and payment information safe?
It’s our top priority to protect the security of your personal and
financial information. Your online payment instructions are sent over
a secure internet connection with industry standard encryption (SSL) and
electronic payments are sent through a payment processor with guaranteed
protection against unauthorized transactions. LCMC Health and agents acting
on our behalf will never share your personal information with anybody else.
To help those patients in financial need, we offer financial assistance,
as we recognize that some of our patients may not have health insurance
or may not be able to pay unexpected medical bills. However, all people
still need and deserve quality healthcare, and our staff believes anyone
should be able to get the care they need, regardless of their ability to pay.
This Financial Assistance policy applies to hospital charges only and does
not apply to any physician services such as anesthesiologists, pathology,
radiology, emergency room services or discounted clinic co-pays. This
Financial Assistance Policy only applies to medically necessary procedures.
Cost of care
We are committed to helping patients understand and prepare for the cost
of their care. As is required by federal regulations, we provide a
list of standard charges for services provided at our facilities; however, the charges are accurate
as of the date they are posted, but are subject to change. We understand
that these factors can make it difficult to predict your cost of care,
so we encourage you to call our Financial Assistance Department at
504.962.7000. for a personalized estimate.
Download the List of Charges
Looking for more information about the cost of care at LCMC Health? Use our Care
Price Estimate Calculator.
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes
the machine-readable files on behalf of LCMC Health Employee Health Plan.
Access the machine-readable files here.
Note to Medicaid members
Don't risk losing your health coverage. Keep your contact information up to date, including your address, phone
number, cell number, and email. Choose the way that’s easiest for you:
Medicaid will start mailing renewal letters in
May 2023. If you do get a letter in the mail, follow the instructions and respond
to Medicaid. Visit
Update My Information | La Dept. of Health for more information.
