Open Accessibility Menu

Patient Rights

As a patient, you have the following rights:

  • Representatives: You may have a family member, chosen representative and/or your own physician notified promptly of admission to the hospital.
  • Lack of discrimination: You will receive treatment and medical services without discrimination based on your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, ability to pay, or source of payment.
  • Electing a support person: You may Identify and access a support person during your care. The support person may remain with you at all times except if their presence is medically or therapeutically contraindicated or infringes on other people’s rights or affects patient safety. In these circumstances, staff will explain the reason for the limitation.
  • Respect for privacy: Every patient will be treated with consideration, respect, and recognition of their individuality, including the need for privacy in treatment.
  • Information regarding practitioner names and functions: Be informed of the names and functions of all physicians and other healthcare professionals who are providing direct care to you. These people shall identify themselves by introduction and/or by wearing a nametag.
  • Translator/interpreter services: Every patient can receive the services of a translator interpreter to facilitate communication between you and the hospital’s health care personnel and delivered as quickly as possible.
  • Participate in the development and implementation of your plan of care: You or your representative (as allowed by state law) has the right to make informed decisions regarding your care, including the right to reject care.
  • Inclusion: You will be included in experimental research only when you give informed, written consent to such participation, or when a guardian provides such consent for you in the event that you are unable, in accordance with appropriate laws and regulations. You may refuse to participate in experimental research, including the investigations of new drugs and medical devices.
  • Up-to-date information: Your rights include being informed of your health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
  • Formulate advances directives: Hospital staff and practitioners who provide care in the hospital must comply with these directives.
  • Discharge assistance: You will be informed by the attending physician and other providers of healthcare services about any continuing healthcare requirements after your discharge from the hospital. You also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge.
  • Access to confidential medical records: Have your medical records, including all computerized medical information, kept confidential and secure; and to access information contained your medical records within a reasonable time frame.
  • Lack of coercion: Patients will be free from the restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff. Patients will receive care in a safe setting and be free from all forms of abuse and harassment.
  • Ability to file complaints or grievances: You must be informed in writing about the hospital’s policies and procedures for initiation, review, and resolution of patient complaints, including the address and telephone number of where complaints may be filed with the department.
  • Clearly stated hospital rules: Patients will be informed of their responsibility to comply with hospital rules. This includes their cooperation in treatment and providing a complete/accurate medical history. Patients must be respectful of their fellow patients, staff, and property, and must provide required information regarding payment of charges.
  • Reasons for transfers: Except in emergencies, you may be transferred to another facility only with a full explanation of the reason for transfer, provisions for continuing care and acceptance by the receiving institution.
  • Hospital bill explanation: You can examine and receive an explanation of your hospital bill regardless of source payment and receive upon request information relating to financial assistance available through the hospital.

Patient responsibilities

  • Keep staff informed: You should inform staff of any complaints, including your level of pain, past illness, hospitalizations, medications, and other matters relating to your health.
  • Follow the treatment plan: You must inform you practitioner primarily responsible for your care and inform your physicians and other caregivers if you anticipate problems in following the prescribed treatment. You must account for the consequence of your actions if treatment is refused and the practitioner’s instruction are not followed.
  • Follow hospital rules and regulations: There are rules affecting patient care, conduct and safety.
  • Be considerate: All patients must respect other patients and hospital property and personnel, and to assist in the control of noise, smoking, and number of visitors.
  • Advance Directives: Ensure that the healthcare institution has a copy of your written advance directives.
  • Hygiene: When able, maintain personal hygiene and grooming during your hospital stay.
  • Payment information: Provide your insurance information and work with the hospital to arrange for payment when needed. Pay any and all co-payments, deductibles, and money due related to care received in a timely manner.
  • Be careful with valuable items: Check personal items of value with the nursing staff at the time of admission or send them home with family members.