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Accessing your personal health information

Accessing Your Personal Health Information

As a patient, it’s your right to get copies of most medical records. If you’ve received care at a LCMC Hospital or see a LCMC physician for ongoing care you may access your medical records, by request, at any time.

Requesting your medical records is easy and can be done through MyChart Patient Portal, online request, email, fax, or mail.

How to access your medical records

MyChart Patient Portal Request

MyChart Patient Portal

Patients can immediately access provider notes, medical test results, lab reports, immunization records, billing information and appointments through MyChart patient portal.

MyLCMCHealth.org

MyChart Patient Portal Record Request

Records not found in the MyChart Patient Portal may be requested and received through the portal.

If you already have an active MyChart account with LCMC Health, you can request a copy of your records.

  1. Log on to MyChart.
  2. Navigate to the Menu, then choose “Request a copy of my medical records”
  3. Complete the form
  4. Click “Submit request”

Average turnaround time is 5-7 business days. Requested medical records can be accessed through the “document center” in MyChart. Once you get the PDF, you can save it to your personal computer.
If you do not have an active MyChart account with LCMC Health

  1. On the MyChart main web page, click on Sign Up
  2. Click No Activation Code, “Sign up online”
  3. Complete the requested information and click Submit. You will receive an email back with your activation code on how to activate your MyChart account.
  4. Once you can log into MyChart, follow the previous steps on submitting a request for your medical records.

Call (866) 662-6161 for assistance with MyChart.

Online Request without a Portal

Online Patient Request with eXpress

LCMC Health now offers an online records request option without needing to sign up for a patient portal. You will need to upload a copy of your photo ID, which can be taken via webcam or smartphone device. Patient Representatives (healthcare POA, legal guardian, executive of estate, etc.) will need to upload supporting documentation. This online tool will let you request all your records.

EXPRESS

Call this number for assistance with eXpress (610) 994-7500

Email, Fax or Mail

Email, Fax or Mail your request for records.

Print and fill out the authorization to release form and email, mail, or fax, along with a copy of your photo ID. Patient Representatives (Healthcare POA, legal guardian, executive of estate, etc.) should include supporting documentation. Authorizations forms for each facility and contact information for each site are listed below.

Average turnaround time from recipient is 7 business days.

Children’s Hospital New Orleans

Release of information forms:

English | Spanish | Vietnamese

Children’s Hospital – HIM Department
Attention: Release of Information
200 Henry Clay Ave.
New Orleans, LA 70118

Phone: 844.324.6205
Fax: 504.962.7016
Email: CHMROStaff@lcmchealth.org

East Jefferson General Hospital

EJGH ROI Forms (E, S V)

Release of information forms:

English | Spanish | Vietnamese

East Jefferson General Hospital - HIM Department
4200 Houma Blvd.
Metairie, LA, 70006

Phone: 844.324.6205
Fax: 504.962.7016
Email: EJ_roi2@LCMCHealth.org

New Orleans East Hospital

Release of information forms:

English | Spanish | Vietnamese

New Orleans East Hospital; HIM Department
Attention: Release of Information
5620 Read Blvd.
New Orleans, LA 70127

Phone: 844.324.6205
Fax: 504.962.7016
Email: Noeh-medicalrecords@LCMCHealth.org

Touro Infirmary New Orleans

Release of information forms:

English | Spanish | Vietnamese

Touro Infirmary – HIM Department
Attention: Release of Information
1401 Foucher Street
New Orleans, LA 70115

Phone: 844.324.6205
Fax: 504.962.7016
Email: TIMedicalRecords@lcmchealth.org

University Medical Center New Orleans

Release of information forms:

English | Spanish | Vietnamese

University Medical Center – HIM Department
Attention: Release of Information
2000 Canal Street
New Orleans, LA 70112

Phone: 844.324.6205
Fax: 504.962.7016
Email: UMCMedicalRecords@lcmchealth.org

West Jefferson Medical Center

Release of information forms:

English | Spanish | Vietnamese

West Jefferson Medical Center – HIM Department
Attention: Release of Information
1101 Medical Center Blvd.
Marrero, LA 70072

Phone: 844.324.6205
Fax: 504.962.7016
Email: WJMedicalRecords@lcmchealth.org

Contact information

For more information or assistance with your medical records, call our Team at 844.324.6205

Authorization for the release of protected health information

All requests for medical records must be fully completed and signed to the patient or patient’s representative. After the properly executed authorization has been received, our team will review for all required elements and processes in accordance with federal and state laws governing your privacy and medical records. Please allow 5 – 7 days for this process. For your convenience we offer delivery electronically or records can be mailed to the address listed on the authorization. Please see request forms in the “How to access your medical records” section above.

Your rights and access to personal health information

LCMC Health recognizes the patient's right to access and obtain copies of their protected health information (PHI) in accordance to HIPAA laws. (Code of Federal Regulation 164) as well as Louisiana State Statutes.

Cost for paper and electronic copies of your Medical Record

  • Record requested and delivered through the MyChart Patient Portal – No Charge
  • Records send directly to another healthcare provider – No charge
  • Records delivered via email, mail, fax, or in person to the patient - $6.50 plus tax
  • Records delivered to an insurance company, attorney, or other third party – Applicable fee will be charged to the requestor.

Records for your physician

If your physician is on staff at a LCMC Health site, they may access your medical records from their office without you facilitating this request. If the office has requested that you personally request the medical records from LCMC Health then we can fax the records to your physician's office at no charge to you, once you complete the authorization for the Release of Protected Health Information Form in detail ensuring the following items are included:

  • Physician Name
  • Complete Address
  • Phone Number
  • Fax Number

A form must be completed for each physician who may need your records mailed or faxed.

Insurance requests/attorney requests/disability requests

Requests should be sent from insurance companies, attorney, or Departments of Disability Determination Services and mailed to the address on our authorization. All charges for medical records will be billed to the requestor.