Patient relations

Patient relations

New Orleans East Hospital patients may communicate concerns to our Patient Relations Coordinator.

The Patient Relations Coordinator can be contacted at 504-592-6898 or through the hospital operator Monday through Friday during normal business hours. Patients or family member is also advised that regardless of whether they have first used the hospital’s grievance process, they may file a grievance directly with The Joint Commission, the State of Louisiana Department of Health and Hospitals or the U.S. Department of Health and Human Services/Office of Civil Rights regarding complaints of discrimination on the basis of a disability at the following:

The Joint Commission Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, Illinois 60181
1(800) 994-6610

Louisiana Department of Health and Hospitals Health
Standards Division 602 N. Fifth Street, Second Floor
Baton Rouge, Louisiana 70802

P.O. Box 3767
Baton Rouge, Louisiana 70821
1(225) 342-6429 - Local
1(866) 280-7737 - Toll Free

Office of Civil Rights, Region VI
U.S. Department of Health and Human Services
1301 Young Street Suite 1169
Dallas, Texas 75202
1(800) 368-1019

KEPRO Rock Run Center
5700 Lombardo Center, Suite 100
Seven Hills, Ohio 44131
1(844)430-9504

New Orleans East Hospital recognizes our responsibility and duty to respond in an expeditious and appropriate manner and will make every effort to resolve any concerns to the patient’s satisfaction.