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Patients & Visitors

Patient & Visitor Information

Thank you for choosing University Medical Center New Orleans for your healthcare needs. Our staff is dedicated to providing you with an extraordinary experience. In this section, you can find information to prepare for an appointment, hospital stay, or visit to our campus.

Our main entrance for patients and visitors is on the lakeside of Tulane Avenue between South Galvez and South Johnson streets.

Patient and visitor check in

As of June 1, 2023, University Medical Center is using the Fast Pass visitor registration system at our entrances.

  • Visitors will be asked to show a valid picture ID to our guest services team at our check in desks. People without a valid picture ID can provide their names at our information desk to check in.
  • All visitors will receive a peel-and stick badge with your photo, name, date and destination. Please wear this on your clothes while inside the facility.
  • Patients with appointments in our Outpatient Clinics will receive an arm band by guest services.

This new process is designed to help us create a safe environment for our patients, staff, and visitors.

How to contact a patient

Family and friends can call patients by dialing 504.702.3000 to speak to an operator. If you know the room number, dial 504.702.5555 and at the prompt, the four-digit room number.

Room numbering

Patient units are located in the three, color-coded Patient Towers. Tower 1 is Orange, Tower 2 is Green and Tower 3 is Purple.

The room numbering system at University Medical Center is organized such that:

  • The first number is the FLOOR number
  • The second number is the TOWER number
  • The next two digit number is the patient ROOM number

Using this system, Room 6324 is the sixth floor of Tower 3 in room 24.

Prescription Hotline

Patients can call our Prescription Hotline at 504.702.5124 for refills of your existing medications.

Tobacco-free campus

To maintain a healing environment, University Medical Center is a smoke-free campus. Please refrain from smoking, vaping, or using or using any form of tobacco on our campus including grounds, buildings and parking areas. If you are a patient, please let your nurse know if you are having problems with not being able to smoke. A nicotine patch can be prescribed by your physician while you are in the hospital. If you want to quit smoking, we offer free adult counseling sessions for all patients. Call our smoking cessation coordinator at 504.702.5178.

Safe Haven

University Medical Center is a Safe Haven site for babies. If you are unable to care for your baby and the baby's well-being is in danger, you can bring the newborn up to 60 days old to our hospital or any emergency designated facility or Safe Haven site.

By leaving the baby in the care of an employee at a Safe Haven facility, parents can give up custody of the newborn with no questions asked.

Parents do not have to give their name or any other information. Safe Haven employees keep everything confidential. Parents can call 1.800.CHILDREN (1.800.244.5373) to learn about their parental rights or anonymously give medical information about their baby to be used for adoption purposes.

Learn more about the Safe Haven Law in Louisiana.

Patient & visitor resources

Patient Guide

This guide contains helpful information for your stay at University Medical Center New Orleans.

The bereavement and resource guide is offered to help guide you through some of the steps to be taken following the loss of a loved one.

Fight fraud, waste, and abuse. This document provides helpful information.

Learn what to do before and after surgery to prevent infections.