Communication & Translation

Our Commitment to Diverse Populations

Non-discrimination

University Medical Center New Orleans is committed to meeting the needs of the diverse population that we serve. We do not discriminate on the basis of race, creed, color, national origin, religion, age, sex, sexual orientation, disability or handicap in any of our activities or operations.

Language accommodations for diverse populations

Sign language and oral interpreters, Text Telephones (TTYs) and other appropriate auxiliary aids and services are available free of charge to people who are deaf or hard-of-hearing. For assistance, please contact the Communications Department at 504.702.3000. We also provide written information in alternative formats in a timely manner free of charge.

If you prefer to communicate with us in a language other than English, we will provide interpretation and translation services in a timely manner free of charge. If you need these services, please contact any staff member or call 504.702.3000.

Complaints & grievances

If you think that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

University Medical Center New Orleans Patient Experience
2000 Canal Street
New Orleans, LA 70112
Phone: 504.702.3600
Email: UMCNOFeedback@LCMCHealth.org

You can file a grievance in person, by mail or email. If you need help filing a grievance, our Patient Experience team is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal:

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Website: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone: 800.868.1019
TDD: 800.537.7697 (TDD)
Complaint forms can be downloaded here.

SPANISH / ESPAÑOL

ATENCIÓN: SI HABLA ESPAÑOL, TIENE A SU DISPOSICIÓN SERVICIOS GRATUITOS DE ASISTENCIA LINGÜÍSTICA.

FRENCH / FRANÇAIS

ATTENTION : SI VOUS PARLEZ FRANÇAIS, DES SERVICES D’AIDE LINGUISTIQUE VOUS SONT PROPOSÉS GRATUITEMENT.

VIETNAMESE / TIẾNG VIỆT

CHÚ Ý: NẾU BẠN NÓI TIẾNG VIỆT, CÓ CÁC DỊCH VỤ HỖ TRỢ NGÔN NGỮ MIỄN PHÍ DÀNH CHO BẠN.

CHINESE / 繁體中文

注意：如果您使用繁體中文，您可以免費獲得語言援 助服務。

ARABIC / العربية

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم

TAGALOG / TAGALOG

PAUNAWA: KUNG NAGSASALITA KA NG TAGALOG, MAAARI KANG GUMAMIT NG MGA SERBISYO NG TULONG SA WIKA NANG WALANG BAYAD.

KOREAN / 한국어

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.

PORTUGESE / PORTUGUÊS

ATENÇÃO: SE FALA PORTUGUÊS, ENCONTRAM-SE DISPONÍVEIS SERVIÇOS LINGUÍSTICOS, GRÁTIS.

LOATION / ພາສາລາວ

ກະລຸນາສັງເກດ: ຖ້າທ່ານເວົ້າພາສາລາວ, ການຊ່ວຍເຫຼືອດ້ານພາສາ, ທີ່ບໍ່ມີຄ່າໃຊ້ຈ່າຍ, ແມ່ນມີໃຫ້ທ່ານ.

JAPANESE / 日本語

注意事項：日本語を話される場合、無料の言語支援 をご利用いただけます。

اُردُو / URDU

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال

GERMAN / DEUTSCH

Achtung: wenn sie Deutsch sprechen, stehen ihnen kostenlos sprachliche hilfsdienstleist-ungen zur verfügung.

فارسی / FARSI (PERSIAN)

توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما.

RUSSIAN / Русский

ВНИМАНИЕ: Если вы говорите на Русском языке, то вам доступны бесплатные услуги перевода.

ภาษาไทย /THAI

เรียน:ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี