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Billing Information

Paying your bills is easier than ever

Through your Patient Portal (MyChart) account we offer a simple, clear, and convenient payment experience. It’s easier than ever to view and manage your medical bills digitally using a mobile device or computer.

  • All your bills in one place
    View bills for recent hospital stays and physician visits, track updates to your account, and access your billing and payment history on-demand.
  • Modern bill reminders
    Never miss a payment with text message and email notifications
  • More ways to pay
    Securely pay bills via credit/debit card, electronic check payment (ACH), Apple Pay, or Google Pay as well as on your own terms with customizable payment plans

Access your bills, make payments, and more by logging in to your LCMC Health Patient Portal (MyChart). If you do not have a portal account, register today to access the many benefits of the portal!

If you have questions about your bill, you can get help by getting in touch with our customer service team by calling 504.702.4862 or emailing LCMC Health customer service at

Frequently asked questions

See below for answers to common questions related to billing at LCMC Health.

How do I access my account in your billing system?

To securely view and pay your bills online, visit and enter your Bill ID and date of birth. If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.

Where can I find my Bill ID?

Your Bill ID is a 12-digit number that can be found at the upper right hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.

I do not see a recent visit reflected in the billing system; when will my bill be ready?

Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly paper statement, text message and/or email, depending on your notification preferences.

How do I pay my bill?

LCMC Health gives you several ways to pay bills, including:

  • Visiting, retrieving your account and following the payment instructions.
  • Clicking the link displayed in text message and/or email notifications and following the payment instructions.
  • Scanning the QR code printed on your monthly paper statement with your mobile device camera and following the payment instructions.
  • Submitting your payment information over the phone by calling the pay by phone number listed at the bottom of the front page of your monthly paper statement.
  • Mailing check or money order with the payment slip included with your monthly paper statement.
Which payment methods do you accept?

LCMC Health accepts payment via credit/debit card, electronic check payment (ACH), Apple Pay (if you’re using an Apple device), Google Pay (if you’re using an Android device), check and money order. Please do not send cash by mail.

What if I am unable to pay the total outstanding balance all at once?

LCMC Health understands that paying medical bills can be difficult and we offer flexible payment options to make it easier. Visit to:

  • Set up a custom payment plan by selecting the payment frequency, duration and date of first payment.
  • Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.

Additionally, you can get help by getting in touch with our customer service team at 504.702.4862.

How do I sign up to receive or opt out of electronic bill notifications via text message and/or email?

To manage electronic bill notification settings, access your account and go to “My Account” (click on the circle with your initials at the top right corner of the page). There you can view the contact information that we have on file for you as well as modify bill notification settings. If you don’t see your mobile phone number and/or email address listed or if any of your contact information is incorrect, please contact 504.702.4862 to add or update it.

How do you keep my personal and payment information safe?

It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. LCMC Health and agents acting on our behalf will never share your personal information with anybody else.

Residents of Louisiana may be eligible for Financial Assistance. Patients are encouraged to visit the Financial Counseling area in the first lobby of the Hospital for screening. You will be required to complete an application to be screened prior to your participation. Please contact Financial Counseling at 504.962.7000 and leave a detailed message. For those who are without coverage for all or a significant part of their bill, payment arrangements may be requested by calling 504.962.7000. Learn more about Financial Assistance at University Medical Center.

Looking for more information about the cost of care at LCMC Health? Use our Care Price Estimate Calculator.

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the machine-readable files on behalf of LCMC Health Employee Health Plan. Access the machine-readable files here.

Patients covered by Medicare who have limited resources may be eligible for additional assistance. Such individuals should contact Financial Counseling office at 504.702.3500.

University Medical Center will bill you for all hospital services. Your doctor and the other doctors who provide you care while you are in the hospital will bill you separately. If you have questions about your University Medical Center hospital bill or if you would like a detailed hospital bill, you may call 504.401.9287.

Insurance plans accepted

University Medical Center accepts the insurance plans listed below. Please note that health care services may be provided to you at by facility-based physicians who are not in your health plan. You may be responsible for payment of all or part of the fees for those out-of-network services, in addition to applicable amounts due for co-payments, coinsurance, deductibles, and non-covered services.

  • Aetna – HMO/QPOS/Elect Choice/Managed Choice POS/Choice POS II/Aetna Select/Open Choice PPO/National Advantage/Medicare
  • Aetna Better Health – Bayou Health Plan - Medicaid
  • AmeriGroup – Bayou Health Plan - Medicaid
  • Amerihealth Caritas (formerly LaCare) – Bayou Health Plan - Medicaid
  • Blue Cross – HMO & PPO - Commercial - Signature Blue
  • Coventry – HMO/POS Commercial/Self-Insured/National PPO/ Medicare/First Health
  • Louisiana HealthCare Connections – Bayou Health Plan - Medicaid
  • LSU First
  • Peoples Health Network – Medicare
  • PPOPlus
  • TriWest
  • UMR – LCMC Health Employees
  • United Healthcare
  • United Healthcare Community Care – Bayou Health Plan - Medicaid
  • Vantage
  • Verity HealthNet

Out-of-network plans – Humana and Cigna

Balance billing disclosure act

New Disclosure Requirements Effective August 1, 2017

Effective August 1, 2017, Louisiana Law states that all patients, when registering for services in a hospital or clinic, must be given and sign a new disclosure form – specifically the ACT 306/HB435 Regulatory Advisory. As a patient, you are being asked to review and sign this new disclosure form. This new form advises that you may receive a medical procedure or professional care from a physician or health care professional that will not be part of your hospital bill, and there is potential that these services may not be covered by your health insurance provider. As a result, you may be responsible for payment for all or part of these services. You are encouraged to contact your health plan to determine whether these independent physicians or health care professionals are covered by your health insurance.

Cost of care

LCMC Health is committed to helping patients understand and prepare for the cost of their care. LCMC Health provides a list of charges for services provided at our facilities; however, a patient’s out-of-pocket responsibility for these charges will vary, depending on their insurance coverage and benefit plan. We understand that it is confusing for a patient to navigate through the many factors involved in their final cost. Please contact our Financial Assistance staff at 504.962.7000 with any questions about a future service or a bill you have received.

Download the List of Charges

The charges displayed only include hospital charges and do not include charges that are billed separately by the physician or other professional fees. Furthermore, the actual amount paid by a patient will depend on that patient’s insurance coverage, as benefit plans vary greatly. Also, please note that the charges are accurate as of the date they are posted, but are subject to change.

To learn more about cost of care at your hospital, choose a different hospital from the links below:


  • Contact your insurance company to understand all of the factors affecting your financial responsibility.
  • Numerous factors, such as type of plan, co-pay, co-insurance, deductible, out-of-pocket maximums, provider network and other limitations, will affect your financial responsibility to a hospital.
  • The prices reflected on this site do not include charges for the physician or other professional fees, such as pharmacy, diagnostic imaging or lab work.
  • The prices reflected on this site do not include any negotiated discounts between your insurance company and the hospital.


  • Medicare has many different parts, and not everyone has the same type of Medicare coverage. Medicare will pay for many of your healthcare expenses but not all of them.
  • Special rules apply if you have employer group health insurance coverage through your job or a spouse’s job.
  • If you have a supplemental health insurance policy, it may cover some costs that Medicare does not cover.
  • The best way to be sure of what your Medicare plan covers is to call 1.800.MEDICARE,or visit the website at


  • Contact your local Medicaid office at 1.888.544.7996, or visit the Louisiana Department of Health to determine all the factors affecting your financial responsibility.
  • Generally, Medicaid recipients are not responsible for any portion of the bill.


  • Please contact our Financial Assistance Department at 504.962.7000 and ask about our payment policies.
  • As required by the Affordable Care Act (ACA), hospitals have a written financial assistance policy that includes eligibility criteria, the basis for calculating charges and the method for applying for financial assistance.
  • Contact our Financial Assistance Department at 504.962.7000 to determine if you meet the criteria for financial assistance.

Note to Medicaid members

Don't risk losing your health coverage. Keep your contact information up to date, including your address, phone number, cell number, and email. Choose the way that’s easiest for you:

Medicaid will start mailing renewal letters in May 2023. If you do get a letter in the mail, follow the instructions and respond to Medicaid. Visit Update My Information | La Dept. of Healthfor more information.