Billing
Paying bills is easier than ever
Through your Patient Portal (MyChart) account we offer a simple, clear, and convenient payment experience. It’s easier than ever to view and manage your medical bills digitally using a mobile device or computer.
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All your bills in one place
View bills for recent hospital stays and physician visits, track updates to your account, and access your billing and payment history on-demand.
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Modern bill reminders
Never miss a payment with text message and email notifications
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More ways to pay
Securely pay bills via credit/debit card, electronic check payment (ACH), Apple Pay, or Google Pay as well as on your own terms with customizable payment plans
Access your bills, make payments, and more by logging in to your LCMC Health Patient Portal (MyChart). If you do not have a portal account, register today to access the many benefits of the portal!
If you have questions about your bill, you can get help by getting in touch with our customer service team by calling 504.702.4862 or emailing LCMC Health customer service at LCMC-CustomerService@LCMCHealth.org.
Frequently asked questions
See below for answers to common questions related to billing at LCMC Health.
To securely view and pay your bills online, visit pay.lcmchealth.org and enter your Bill ID and date of birth. If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.
Your Bill ID is a 12-digit number that can be found at the upper right hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.
Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly paper statement, text message and/or email, depending on your notification preferences.
LCMC Health gives you several ways to pay bills, including:
- Visiting pay.lcmchealth.org, retrieving your account and following the payment instructions.
- Clicking the link displayed in text message and/or email notifications and following the payment instructions.
- Scanning the QR code printed on your monthly paper statement with your mobile device camera and following the payment instructions.
- Submitting your payment information over the phone by calling the pay by phone number listed at the bottom of the front page of your monthly paper statement.
- Mailing check or money order with the payment slip included with your monthly paper statement.
LCMC Health accepts payment via credit/debit card, electronic check payment (ACH), Apple Pay (if you’re using an Apple device), Google Pay (if you’re using an Android device), check and money order. Please do not send cash by mail.
LCMC Health understands that paying medical bills can be difficult and we offer flexible payment options to make it easier. Visit pay.lcmchealth.org to:
- Set up a custom payment plan by selecting the payment frequency, duration and date of first payment.
- Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.
Additionally, you can get help by getting in touch with our customer service team at 504.702.4862.
To manage electronic bill notification settings, access your account pay.lcmchealth.org and go to “My Account” (click on the circle with your initials at the top right corner of the page). There you can view the contact information that we have on file for you as well as modify bill notification settings. If you don’t see your mobile phone number and/or email address listed or if any of your contact information is incorrect, please contact 504.702.4862 to add or update it.
It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. LCMC Health and agents acting on our behalf will never share your personal information with anybody else.
We know that understanding and paying your hospital bill can be challenging and stressful. At Touro, we make it easy to pay your bill with convenient online payment options and thoughtful bill formatting. We also accept many insurance policies and are here to help answer any questions you have about your bill.
Bill pay
Touro has updated our electronic medical records system. As a result, the bills you receive for services provided on or after April 7, 2018 will have a new appearance. If you have an outstanding payment on services received prior to April 7, 2018, you may continue to receive bill notices in the previous format.
To pay a bill for services rendered after April, 2018, please click here.
- You can find a guide to your new bill format and payment portal here, through our new patient portal: myLCMCHealth
- If you have not registered for myLCMCHealth and wish to register for an account and securely pay your bill online, you may sign up as a new user at the link above.
Touro offers many ways to pay your bill, including:
- personal check
- debit card
- money order
- credit card (MasterCard, Visa, Discover, American Express)
Financial assistance
We thank you for choosing Touro Infirmary for your healthcare needs. As part of our mission to provide comprehensive and quality care, Touro has financial assistance programs to help our patients and their families with their healthcare costs, regardless of their ability to pay. To find out if you qualify for financial assistance, please click here and contact one of our financial counselors.
Currently, providers who render services at Touro have separate policies and practices related to billing and collection of patient balances. Patients should contact their providers with questions related to their financial responsibility.
Contact us
Not sure what you owe? Still confused by your bill? Need help making a payment? Our Billing Office is here to help.
Please contact us by email at LCMC-CustomerService@LCMCHealth.org or by phone:
- For questions regarding bills for services prior to April, 2018, please call 504.702.4862
- For questions regarding bills for services on or after April, 2018, please call 504.702.4862
We are available to take your call Monday through Friday, 8:00 am – 4:30 pm.
You can also mail the Patient Billing Office at the following address:
LCMC - SBO
P.O. Box 733679
Dallas, TX 75373-3679
Balance billing disclosure act
New Disclosure Requirements Effective August 1, 2017
Effective August 1, 2017, Louisiana Law states that all patients, when registering for services in a hospital or clinic, must be given and sign a new disclosure form – specifically the ACT 306/HB435 Regulatory Advisory. As a patient, you are being asked to review and sign this new disclosure form. This new form advises that you may receive a medical procedure or professional care from a physician or healthcare professional that will not be part of your hospital bill, and there is potential that these services may not be covered by your health insurance provider. As a result, you may be responsible for payment for all or part of these services. You are encouraged to contact your health plan to determine whether these independent physicians or healthcare professionals are covered by your health insurance.
Cost of care
LCMC Health is committed to helping patients understand and prepare for the cost of their care. LCMC Health provides a list of charges for services provided at our facilities; however, a patient’s out-of-pocket responsibility for these charges will vary, depending on their insurance coverage and benefit plan. We understand that it is confusing for a patient to navigate through the many factors involved in their final cost. Please contact our Financial Assistance staff at 504.962.7000 with any questions about a future service or a bill you have received.
The charges displayed only include hospital charges and do not include charges that are billed separately by the physician or other professional fees. Furthermore, the actual amount paid by a patient will depend on that patient’s insurance coverage, as benefit plans vary greatly. Also, please note that the charges are accurate as of the date they are posted, but are subject to change.
To learn more about cost of care at your hospital, choose a different hospital from the links below:
- LCMC Health
- Children's Hospital
- East Jefferson General Hospital
- University Medical Center
- West Jefferson Medical Center
- New Orleans East Hospital
If you have commercial insurance:
- Contact your insurance company to understand all of the factors affecting your financial responsibility.
- Numerous factors, such as type of plan, co-pay, co-insurance, deductible, out-of-pocket maximums, provider network and other limitations, will affect your financial responsibility to a hospital.
- The prices reflected on this site do not include charges for the physician or other professional fees, such as pharmacy, diagnostic imaging or lab work.
- The prices reflected on this site do not include any negotiated discounts between your insurance company and the hospital.
If you have Medicare:
- Medicare has many different parts, and not everyone has the same type of Medicare coverage. Medicare will pay for many of your healthcare expenses but not all of them.
- Special rules apply if you have employer group health insurance coverage through your job or a spouse’s job.
- If you have a supplemental health insurance policy, it may cover some costs that Medicare does not cover.
- The best way to be sure of what your Medicare plan covers is to call 1-800-MEDICARE, or visit the website at www.mymedicare.gov.
If you have Medicaid:
- Contact your local Medicaid office at 888.544.7996, or visit the Louisiana Department of Health to determine all the factors affecting your financial responsibility.
- Generally, Medicaid recipients are not responsible for any portion of the bill.
If you are uninsured:
- Please contact our Financial Assistance Department at 504.962.7000 and ask about our payment policies.
- As required by the Affordable Care Act (ACA), hospitals have a written financial assistance policy that includes eligibility criteria, the basis for calculating charges and the method for applying for financial assistance.
- Contact our Financial Assistance Department at 504.962.7000 to determine if you meet the criteria for financial assistance.
Looking for more information about the cost of care at LCMC Health? Use our Care Price Estimate Calculator.
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the machine-readable files on behalf of LCMC Health Employee Health Plan. Access the machine-readable files here.
Note to Medicaid members
Don't risk losing your health coverage. Keep your contact information up to date, including your address, phone number, cell number, and email. Choose the way that’s easiest for you:
- Online at mymedicaid.la.gov
- By email at mymedicaid@la.gov
- By calling Louisiana Medicaid toll-free at 1.888.342.6207, or by calling your health plan (your plan’s number is on your insurance card)
Medicaid will start mailing renewal letters in May 2023. If you do get a letter in the mail, follow the instructions and respond to Medicaid. Visit Update My Information | La Dept. of Health for more information.