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West Jefferson Medical Center employees are nationally recognized for delivering extraordinary patient experiences and care

West Jefferson Medical Center employees are nationally recognized for delivering extraordinary patient experiences and care

Marrero, LA (November) - Over this past year, with the help of Custom Learning Systems, we’ve been uplifting, engaging, and empowering our employees to deliver extraordinary patient care. As a result of our hard work, some of our leaders and frontline heroes were able to attend the annual HealthCare Service Excellence Conference in Orlando, Florida in November. The HealthCare Service Excellence Conference is dedicated to delivering evidence-based solutions to help hospitals and other healthcare facilities improve the overall patient experience.

At this conference, the 2022 Summit Awards are presented by Custom Learning Systems during the annual HealthCare Service Excellence Conference ( The Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference. It is awarded to qualified, innovative, and progressive individuals, teams, and healthcare facilities who have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award.

In 2022, the Summit Awards committee received 271 nominations from 18 different healthcare organizations spanning 10 states. 79 of the nominees were chosen as Pinnacle Achievers (the best-of-the-best), and 23 of those were presented the Summit Award at the Night of Excellence held on Wednesday, November 16, 2022.

West Jefferson Medical Center is very proud to announce our organization received 1 Summit Award and 8 Pinnacle Awards:

2022 Summit Award Recipient:

Darlene Gondrella

Motivating Administrator

2022 Pinnacle Award Recipients:

Nathan Manning

OASIS Team Captain

Anette Cheramie

Implementation Coordinator

Melissa Matherne

Empowering Manager

William Newman MD

Customer Focused Physician

Monica Bologna

Empowering CNO/DON

Darlene Gondrella

Motivating Administrator

WJMC Team 4

Service Excellence Advisor Team

West Jefferson Medical Center

Service Excellence Council

“At West Jefferson Medical Center, it is important that we provide an extraordinary patient experience at our hospitals and clinics. Our dedicated team members have been working extremely hard all year to deliver this promise and it shows,” says Rob Calhoun, President and Chief Executive Officer of West Jefferson Medical Center, “We couldn’t be prouder of our team members for achieving this amazing accomplishment.” Congratulations to these members of our West Jefferson family for always bringing a little extra to the patient experience!

About West Jefferson Medical Center

Founded in 1956, West Jefferson Medical Center (West Jefferson) is a 419-bed community hospital located in Marrero, La. As a full-service medical center, West Jefferson offers comprehensive programs for preventive, emergency, acute and rehabilitative care with a medical staff of more than 450 physicians and a complement of 1,700 employees and many volunteers. The medical center enjoys national awards for clinical excellence across many of its subspecialties.

About Custom Learning Systems

For more information, please contact Chelan MacMillan, Conference Vice-Chair (1-800-667-7328 ext. 230), or visit