Cerner Data Breach. Call 833-918-6214 for more info.

East Jefferson General Hospital is providing notice pertaining to a recent incident experienced by a third-party electronic health record (EHR) vendor, Cerner. Because the vendor provides services to us, your personal information may have been involved in this incident.

What happened

We learned that an unauthorized third party gained access to and obtained data that was maintained by the vendor. The vendor has determined through an investigation that, at least as early as January 22, 2025, an unauthorized third party gained access to personal health information on legacy Cerner systems. The vendor later informed us that law enforcement investigators directed a delay in notifying patients, as well as hospital customers, about this incident because it could have impeded their investigation.

What information was involved

The impacted data may have included names, Social Security numbers, and information included within patient medical records, such as medical record numbers, doctors, diagnoses, medicines, test results, images, care and treatment.

What we are doing and what can you do

We are coordinating closely with the vendor. As soon as the vendor learned of the incident, the vendor initiated its critical incident response process and took steps to secure the impacted systems. The vendor also began an investigation and engaged external cybersecurity specialists to help. The vendor also engaged with federal law enforcement.

To help protect potentially impacted patients, the vendor is offering two complimentary services through an identity protection service, Experian. These are identity protection services and 3-bureau credit monitoring for two (2) years to individuals who wish to enroll in credit monitoring. As an additional precaution, Experian will also provide monitoring services known as “Internet Surveillance.” We have made efforts to contact potentially impacted individuals via an individual notification letter from us containing an engagement number and contact information if they have any further questions. However, if you believe you were impacted but did not receive a letter concerning this incident, please contact 833-918-6214.

For more information

If you have further questions or concerns, or would like to enroll in monitoring services, please call 833-918-6214 toll-free Monday through Friday from 8 am – 8 pm Central (excluding major U.S. holidays). Callers will be asked for an engagement number, which is B154093.

Please do not hesitate to contact us using the information above if you have any questions.

REFERENCE GUIDE

Review Your Account Statements

Carefully review statements sent to you from your healthcare providers, insurance company, and financial institutions to ensure that all of your account activity is valid. Report any questionable charges promptly to the provider or company with which you maintain the account.

Order Your Free Credit Report

You may also periodically obtain credit reports from the nationwide credit reporting agencies. If you discover information on your credit report arising from a fraudulent transaction, you should request that the credit reporting agency delete that information from your credit report file. In addition, under federal law, you are entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies. You may obtain a free copy of your credit report by going to www.AnnualCreditReport.com or by calling (877) 322-8228. You may contact the nationwide credit reporting agencies at:

You also have other rights under the Fair Credit Reporting Act (“FCRA”). These include, among others, the right to know what is in your file; to dispute incomplete or inaccurate information; and to have consumer reporting agencies correct or delete inaccurate, incomplete, or unverifiable information. For information about your rights under the FCRA, please visit: https://files.consumerfinance.gov/f/201504_cfpb_summary_your- rights-under-fcra.pdf.

Contact the U.S. Federal Trade Commission

You may contact the Federal Trade Commission (“FTC”), law enforcement, or your state Attorney General to report incidents of identity theft or to learn about steps you can take to protect yourself from identity theft. To learn more, you can go to the FTC’s website at www.ftc.gov/idtheft, or call the FTC at (877) IDTHEFT (438-4338) or write to Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

Fraud Alerts and Security Freezes

You may obtain additional information from the FTC and the credit reporting agencies about fraud alerts and security freezes. You can add a fraud alert to your credit report file to help protect your credit information at no cost to you. A fraud alert can make it more difficult for someone to get credit in your name because it tells creditors to follow certain procedures to verify your identity. You may place a fraud alert in your file by calling any of the nationwide credit reporting agencies listed above. As soon as that agency processes your fraud alert, it will notify the other two agencies, which then must also place fraud alerts in your file.

You can also contact the nationwide credit reporting agencies at the numbers listed above to place a security freeze to restrict access to your credit report free of charge. You must separately place a credit freeze on your credit file at each credit reporting agency. You will need to provide the credit reporting agency with certain information, such as your name, address, date of birth and Social Security number. After receiving your request, the credit reporting agency will send you a confirmation containing a unique PIN or password that you will need in order to remove or temporarily lift the freeze. You should keep the PIN or password in a safe place. If you request a lift of the credit freeze online or by phone, the credit reporting agency must lift the freeze within one (1) hour. If you request a credit freeze or lift of a credit freeze by mail, the credit reporting agency must place or lift the credit freeze no later than three (3) business days after getting your request.

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