Submitting Guest Feedback
East Jefferson General Hospital takes patient opinion and experience very
seriously. It is our goal to ensure that every patient who stays with
us feels their care was excellent. If we have provided you with the best
possible experience or if our staff has made an extraordinary effort to
see that your needs were met and your expectations surpassed, let us know.
We value the opportunity to reward outstanding work and encourage best
practices.
However, if your experience here has been less than satisfactory, we want
to know that too. Not only is it important to us that we rectify the situation
for you as an individual, we want to identify any issue with hospital
procedures or staff and resolve it as well. It is through understanding
the patient experience that we are able to continue providing the highest
standard of care in our region.
Contact East Jefferson General Hospital by calling
504.503.4000 or by filling out our
Guest Feedback Form
If you would like to compliment our staff or services or lodge a complaint,
please contact one of the following:
Guest Services Center
The center is located on the first floor near the main lobby and is open
Monday through Friday to answer your questions and help resolve your concerns.
A Guest Services liaison is available to assist patients in addressing
their concerns. Call the Guest Services Center at
504.503.4837, Monday through Friday, to speak to the liaison.
Administrative representative
Also called the House Supervisor, this person supervises hospital operations
from 3 pm-7 am, Monday through Friday, and on weekends and holidays. Call
504.503.4000.
Department of Health and Hospitals
Concerns can be forwarded by phone or mail to the Louisiana Department
of Health and Hospitals. Call
866.280.7737, or write to P.O. Box 3767, Baton Rouge, LA 70821.
The Joint Commission
Concerns can be forwarded by phone or email to the Joint Commission. The
Joint Commission Office of Quality Monitoring can be reached at
800.994.6610, or email at
patientsafetyreport@jointcommission.org
ADA grievance procedure
This Grievance Procedure was established to meet the requirements of the
Americans with Disabilities Act of 1990 (“ADA”). It may be
used by anyone who wishes to file a complaint alleging discrimination
on the basis of disability in the provision of services, activities, programs,
or benefits by the East Jefferson General Hospital. The Personnel Policy
governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged
discrimination such as name, address, phone number of complainant and
location, date, and description of the problem. Alternative means of filing
complaints, such as personal interviews or a tape recording of the complaint
will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and his/her designee
as soon as possible but no later than 60 calendar days after the alleged
violation to:
Rob Hinyub
ADA Coordinator
4200 Houma Boulevard
Metairie, LA 70006
Within 15 calendar days after receipt of the complaint, The ADA Coordinator
or the designee will meet with the complainant to discuss the complaint
and the possible resolutions. Within 15 calendar days of the meeting,
the ADA Coordinator or the designee will respond in writing, and where
appropriate, in a format accessible to the complainant, such as large
print, Braille, or audio tape. The response will explain the position
of the East Jefferson General Hospital and offer options for substantive
resolution of the complaint.
All written complaints received by the ADA Coordinator or the designee
will be retained by East Jefferson General Hospital for at least three years.
Guest Feedback form
