Medical Records

Need a copy of your medical records?

We offer several ways to request your medical records depending on the type of information you need and format.

MyHealthONE patient portal

MyHealthOne Portal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. MyHealthOne is currently not available for accounts after 12/31/2022. Record requests for visits after 12/31/2022, click here.

MyHealthOne Patient Portal

Online

You can also request your medical records online. To get started, click here.

Fax or email

Please complete the following steps to obtain a paper copy of your medical records:

1. Print and complete the Medical Records Release Form:
   1. Medical Records Release
   2. Formulario de solicitud de registros médicos
2. Complete, sign and date the form. In order to verify your identification and validate your authorization, we require that you include a legible copy of a valid photo I.D. (e.g., driver's license, military I.D. or state I.D.)
3. The documents can be sent by fax or email
   1. Fax: 470-589-2665
   2. Email: lcmctulane@cioxhealth.com
4. For assistance or to check on status please call 504.780.4520.
5. To obtain Radiology Images, please contact the Radiology Department directly at 504-988-1747.
6. To obtain a certified copy of your Birth Certificate please contact your state or local Vital Statistics Office.

Records delivered by mail will be shipped within 5-7 Business days after processing.

Records delivered by email will be received within 1-2 Business days after processing.

Urgent requests

For immediate continuity of care, your healthcare provider can request records.

The physician office must must email lcmctulane@cioxhealth.com or fax 470-589-2665 a written request on their letterhead or fax coversheet indicating the patient’s name, date of birth and date of visit in the facility.

Insurance, attorney, disability and third party requests:

Requests should be sent from your insurance company, attorney, or Disability Determination Service and emailed lcmctulane@cioxhealth.com or mailed to the address below:

Lakeside Hospital

Medical Records Department

4700 S I 10 Service Rd. W

Metairie, LA 70001

Your rights and access to personal health information

LCMC Health recognizes the patient's right to access and obtain copies of their protected health information (PHI) in accordance to HIPAA laws. (Code of Federal Regulation 164) as well as Louisiana State Statutes.

• Request for Amendment of Protected Health Information
• Request for Accounting of Non-Routine Disclosures
• Request for Restriction of Uses and Disclosures of Protected Health Information
• Health Information Exchange Opt Out form