Patients & Visitors

• ATM
  • Downtown Campus: 1st Floor Aron Pavilion
  • Lakeside Campus: 1st Floor Hospital Cafeteria
• Clergy/Chapel Services
• Dining
• Flower Delivery
• Gift Shop
• Language Assistance
• Parking
• Patient Advocacy/Issue Resolution
• Patient Mail
• Wi-Fi

Deming Guest Housing – the Deming Pavilion is attached to the hospital via skywalk. These smoke-free rooms are available to patient families. All rooms have a television, telephone, kitchenette (refrigerator, stove, microwave and coffee maker) and full bath. Sitting rooms are available in these one-bedroom units. No maid service or room service is provided.

We have a very limited number of Deming rooms. Priority is given to patients/families requiring extended treatment stays.

To request a reservation or more information, please contact Volunteer Services at 504.988.5868.

Local Hotels – Several area hotels offer reduced medical rates to families of Tulane Medical Center patients. Please contact Volunteer Services for locations at 504.988.5868 or email Jessica Mcnulty.

Downtown Campus - The Eason Chapel is located on the first floor of the Aron Pavilion which is always open to patients and visitors for prayer and meditation.

Should you desire spiritual counsel, Volunteer Services can assist you with contacting your local clergyperson or make arrangements for clergy if you are from out of town. Patient Relations can be reached at (504) 988-5868.

Eucharistic ministers are available to provide communion upon request Monday, Wednesday & Friday, 9:30am – 11:30am.

Lakeside Campus -The Chapel is located on the first floor next to outpatient surgery and is open to patients and visitors for prayer and meditation. Communion is available 7 days a week from 8:00am - 11:00 am.

Should you desire spiritual counsel, patient relations can assist you with contacting your local clergyperson or make arrangements for clergy if you are from out of town.

Our dedicated staff works diligently to provide you with the best care possible. If there were any staff members you encountered during your stay with us that made your experience easier or more pleasant, we'd love to hear about it. Please share this information with us and we will forward it to the staff involved.

Downtown Campus
Tulane Main Cafeteria (located on the 1st floor of Reily Pavilion)
Mon - Fri
Breakfast - 7:00am - 10:00am
Lunch - 11:00am - 2:00pm

Subway (located in the main cafeteria)
Mon - Fri
Lunch and Dinner - 11:00am - 8:00pm
Sat - 11:00am - 7:00pm
Closed Sun

Greenberry's Coffee Shop (located on the 2nd floor across from Admitting)
Mon - Fri: 6:00am - 8:00pm
Sat and Sun: 6:00am - 6:00pm

Lakeside Campus
The Cafeteria is located on the 1st Floor of the hospital
Mon - Fri
Breakfast - 7:00am - 10:00am
Lunch - 11:00am - 2:00pm

Downtown Campus
Located on the 2nd floor of the hospital in the Aron Pavilion, the Gift Shop provides coffee, magazines, snacks, gifts, flowers etc. Open Mon - Thurs 8:30am – 8:00pm, Fri 8:30am – 6:00pm, Sat 9:00am – 4:00pm and Sun 10:00am – 4:00pm.

Lakeside Campus
Located on the 1st floor of the hospital, the Gift Shop provides coffee, magazines, snacks, gifts, flowers etc. Open Mon - Thurs 8:30am – 8:00pm, Fri 8:30am – 6:00pm, Sat 9:00am – 4:00pm and Sun 10:00am – 4:00pm.

Downtown Campus
Interpreters are available for virtually all languages including American Sign Language. Please contact Volunteer Services at 504.988.5868 to make arrangements for interpretation services Mon - Fri 9:00am – 5:00pm; after hours and weekends.

For the Hearing Impaired – TDDY devices are available for patient use. Please contact or request the nurse to contact patient relations for delivery of TDDY devices.

Lakeside Campus
Lakeside provides an in house Spanish Language Interpreter Mon - Fri 8:00am – 4: 30pm; after hours and weekends. For all other languages including American Sign Language, please contact patient relations at 504.780.6507 to make arrangements for interpretation services Mon - Fri 8:00am – 4:30pm; after hours and weekends, contact the hospital operator and request the patient relations team member on-call.

For the Hearing Impaired – TDDY devices are available for patient use. Please contact or request the nurse to contact patient relations for delivery of TDDY devices.

Please note: Flower/Plant Delivery is not permitted in our Intensive Care units. We encourage you to check with the nursing staff prior to sending or bringing flowers.

Downtown Campus
[Patient's First and Last Name]
[Patient's Room Number]
Tulane Medical Center
1415 Tulane Ave
New Orleans, LA 70112

Lakeside Campus
[Patient's First and Last Name]
[Patient's Room Number]
Tulane-Lakeside Hospital
c/o Volunteer Services
4700 I-10 Service Road
Metairie, LA 70001

Family and friends can now email a message to an inpatient. Email Visit with a Patient to send your message. Please include the patient name and room number (if you have it). The message will be printed and delivered to the patient's room.

Downtown Campus
Parking for patients and visitors is available in Tulane Health System’s LaSalle and Saratoga garages. Patients receive validated parking and visitors pay a small fee. Valet parking is available 6:00am to 6:00pm at no extra cost to patients and their families. Valet services are located on Tulane Avenue at the corner of South Saratoga Street.

Lakeside Campus

Parking is free in the garage and lots.

If at any time during your stay you have a concern or a problem, please notify your nurse or our Patient Safety Department. Our goal is to provide excellent care and to respond, in a timely manner, to concerns and issues brought to our attention. Your comments give us valuable information that we use to improve the quality of service that we provide to our patients. You can reach the Patient Safety Department Monday – Friday from 8:00am – 4:30pm at 504.988.2115. After hours, please contact the Nursing Supervisor on duty by calling the operator and asking for the house supervisor. Hearing impaired patients should call using the Louisiana Relay at 800.947.5277.